Neelam Off Campus Hiring: A full-time Customer Service Representative The position is available at Neelam It is an ideal possibility for individuals who wish to pursue a rewarding job in the field of customer service. The job is focused on providing exceptional assistance to customers, solving issues efficiently, and ensuring an enjoyable customer experience. It’s an office job that is designed for people who are willing to be proactive and offer top-quality service throughout a variety of channels for communication.
Job Overview
The candidate selected will manage customer interaction via email, phone, and chat platforms. Being professional, compassionate and a high level of accuracy in every response is vital. The job demands an individual who is enthusiastic about solving problems and establishing long-term relationships with customers and working in the context of a team-oriented work environment.
This job is ideal for those who have a positive attitude and excellent communication skills and the capacity to handle many tasks with ease. A dedication to providing excellent service and a keen eye for the smallest details are important characteristics that will to ensure the success of this position.
Key Responsibilities
- Give exceptional customer service via email, phone, and chat assistance.
- Respond to customer queries and complaints efficiently and quickly.
- Be professional, courteous and professional tone throughout your interactions.
- Perform accurate processing of customer orders and transactions with accuracy.
- Recognize complicated issues and then escalate them to the right department for resolution.
- Note customer information and other service information in the company’s database.
- Maintain and build long-term relationships with customers to ensure their satisfaction and long-term retention.
- Always follow company guidelines, policies, and security protocols always.
- Be informed of product information as well as pricing and company news to provide precise details.
- Contribute actively to a positive and positive teamwork work environment.
Candidate Requirements
- Minimum requirement A high secondary school certificate or equivalent.
- Fresh graduates are invited to apply.
- Excellent writing and oral communication capabilities with a strong command of English.
- Ability to communicate effectively and to stay calm in stressful situations.
- Excellent analytical thinking and problem-solving ability.
- An understanding of Microsoft Office Suite (Word, Excel, Outlook) is vital.
- The ability to use CRM or any other software for managing customers is a major advantage.
- Multitasking ability, effectively manage time while prioritizing work.
- An optimistic attitude and the drive to be a part of a dynamic atmosphere.
Benefits and Growth Opportunities
The job offers the opportunity to earn a attractive annual salary between INR 2,40,000 and INR 2,60,000 depending on the qualifications and abilities. Other benefits include opportunities to learn and an opportunity to work in a professional environment that encourages personal and professional growth. is supported.
The company has a positive and welcoming workplace that encourages communication and continual advancement. Employees can count on assistance, mentoring and training programs that help improve professional abilities. Being in this position also offers opportunities to grow in operations, customer service and account management positions.
How to Apply
The most enthusiastic candidates who are ready to accept this thrilling job should write a current application and cover letters that outlines the skills, experience and the reasons why they are interested in the position. Applications should be sent via hr@nejobs.co.in to be reviewed. The applicants who are selected will be contacted regarding the next step of interview process.