Saburi Pannel Off Campus Hiring: Saburi Pannel Pvt. Ltd. is seeking applications for the position in the position of Customer Service Executive from individuals interested in communication, customer satisfaction, and managing relationships. The position is based at the office at Kolkata and gives the opportunity to be a part of a customer-focused environment that is built upon trust and high-quality.
About the Organization
Saburi Pannel Pvt. Ltd. is an organization that is driven by the customer, focused on providing exceptional service to its customers and creating meaningful interactions. The company believes in collaboration, honesty and creativity, ensuring ongoing professional development and a environment that promotes achievement and cooperation. Every employee contributes in improving customer service and enhancing client relationships through reliable service and proactive engagement.
Role Overview
- Location: Kolkata, West Bengal
- Employment Type: Full-time | In-office
Customer Service Executive Customer Service Executive serves as the first contact point for customers to ensure their needs are met promptly and professionally. The job involves solving problems, addressing customer inquiries and ensuring that there is a strong connection across departments in order to facilitate smooth operations.
Key Responsibilities
- Respond quickly to inquiries from customers via email, phone calls or chats in a professional way.
- Solve service or product-related problems efficiently, while ensuring satisfaction to customers.
- Resolve complaints with compassion and offer solutions within the stipulated deadlines, and provide that you follow up in a timely manner.
- Maintain accurate records of customers’ interactions, transactions, remarks and feedback.
- Cooperate within departments in order to guarantee prompt satisfaction of customer demands.
- Follow all standards for communication including company policies, corporate guidelines, and quality standards.
- Create lasting relationships with clients by ensuring they are in constant contact and resolution of issues.
- Provide accurate and reliable information by using the appropriate equipment and documentation techniques.
- Maintain up-to date files and records of accounts and customer information.
Required Skills and Qualifications
- A bachelor’s level degree is required in all field.
- Experience in telephone service for customers, customer support or client relations would be a plus.
- Excellent written and verbal skills for communicating Excellent communication skills in English and other languages of the region.
- Excellent problem solving ability and a keen eye for the smallest details.
- Positive attitude, with the ability to stay calm and professional even under stress.
- Computer literacy, with proficiency in MS Office and CRM tools.
- Multitasking ability, the ability to prioritize and effectively manage time.
Job Benefits
- Fixed in-office job in Kolkata.
- Medical insurance coverage that ensures wellbeing of the employee.
- A supportive and stimulating work environment that focuses on professional development.
- Possibility to make a positive contribution to a company that is customer-focused.
Job Summary
A Customer Service Executive position at Saburi Pannel. Ltd. provides the opportunity to establish strong relationships with customers and deliver results that are based on satisfaction and be a part of a growing business that is driven by service. People who are passionate about solving problems and creating great customer experiences will find this position extremely satisfying.