Tech Mahindra Off-Campus Drive: Tech Mahindra announces exciting openings for L1 Support Service Desk positions. This IT support work-from-home position is geared towards fresh graduates looking to pursue a career within tech helpdesk assistance, IT service desk, and desktop support for entry-level positions.
Job Highlights
- Company: Tech Mahindra
- Role: L1 Support – Service Desk / IT Helpdesk Support
- Place of residence: Pune (Candidates must reside in the Maharashtra region)
- Work Mode: Work From Home
- Eligibility: Fresher Graduating Students from technical streams (B.Tech, BCA, B.Sc IT or equivalent)
- Experience required: Minimum – 0 Years. Ideal for those who are just starting in IT support positions.
Key Responsibilities
- Offer first-class technical assistance to users who have questions related to software and hardware.
- Helpdesk IT tickets, telephone calls, helpdesk tickets, and emails efficiently.y
- Troubleshoot issues with basic desktop support, such as networking issues, desktop support issues and software errors.
- Send complex problems to support teams at a higher level while making sure that tickets are updated accurately.
- Document resolutions and maintain records of the service desk to be used for future reference
The level-one IT assistance job offers a great opportunity to gain practical experience in technical support in L1, helpdesk operations, and remote IT support.
Why Apply for This L1 Service Desk Job?
- Chance to begin a new career in highly-demand IT helpdesk positions for newcomers.
- Experience with the real-world support from the service desk, along with tech-related troubleshooting
- Work from home flexible setting for those who are eligible, Maharashtra residents
- A structured environment for the development of abilities in incident management and customer service
Required Skills for an IT Helpdesk Fresher Role
- Basic understanding of Windows operating systems, hardware problems, and other common software applications
- Excellent communication skills to handle emails and phone calls.
- The ability to master the tools for ticketing and follow standard support procedures
- A strong problem-solving mindset is ideal to provide remote desktop assistance.e
Anyone who is interested in entering the world that includes IT support desk, L1 support engineer positions and technical support positions must apply immediately. This is a great step towards growth within the field of desktop assistance, helpdesk analyst and other more general roles in IT operation jobs.
Note: Openings remain limited. Only those who are currently within the Maharashtra region are eligible for this Pune-based work-from-home support job.