Capgemini Off Campus Hiring: Capgemini Exceller invites talented 2025 graduates to join the Contact Support Group (CSG) in Noida and play a vital position inside Cloud & Infra Services (CIS). This job offers an exciting chance to provide exceptional IT support to an international customer base by providing creative and user-centric solutions. Candidates who are females are highly encouraged to help promote inclusivity and diversity.
Role Overview
- Job: CSG IT Enablers – Contact Support Group Location: Noida, India
- Application Deadline: August 17, 2025, 11:59 PM
- Job Function: IT Support Services
- Compensation: INR 3,25,000 a year (3 LPA plus 25,000 one-time incentives)
- Eligibility: 2025 graduates who hold an education or diploma that lasts for three years.
The CSG is the primary security line for managing IT infrastructure-related incidents as well as service demands. Utilizing a Business Intelligence-based approach this role is responsible for managing customer questions via traditional channels such as telephone and email as well as using digital platforms like online chats, portals for self-service as well as AI-powered robots. This job demands flexibility to work shifts that rotate around the clock, catering to customers across different locations and different time zone. Candidates who are successful will concentrate on providing proactive, accurate and seamless IT assistance to improve the experience of end users.
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Key Responsibilities
- Quality Customer Service: Offer top-quality customer service by solving technical issues efficiently through email, phone chat, email, and other channels on the internet. The ability to multi-task across all of these channels is vital.
- ticket management: Classify, prioritize and track tickets according to urgency and type of issue. Make sure that customers receive timely updates regarding the status of their tickets (open closed, on-hold or resolved).
- Corporate Intelligence: Utilize the data from tickets as well as analytical tools as well as best practice to offer optimal support solutions.
- Services Delivery: Able to meet customer expectations with quality, prompt resolutions.
- Contact with Customers: Interact with customers in a professional manner, from polite greetings, to issue resolution, and closing the call, showing compassion and active listening.
- AI Integration: Use CHIP the intelligent AI robot, in order to speed up the resolution of queries and improve customer experience.
- Manage Email: Control service emails efficiently to limit the back-and-forth communications.
- Knowledge Management: Maintain and use a solid knowledge base to solve customer problems efficiently.
- Services Marketing: Promotion of Capgemini’s products and services to enhance customer satisfaction and engagement.
- Industry support: Address customer requirements across industries like Telecommunications, Financial Services, Healthcare and Technology.
- Technical Troubleshooting: Solution of issues connected to internet connectivity as well as session management, password resets and profile update.
- Initial Contact Resolution Goal: To solve customer problems during the initial contact, by clarifying the expectations and verifying the understanding.
Desired Skills and Qualifications
- Communicative Skills: Excellent written and verbal English communication skills that allow you to communicate effectively with global clients.
- Interpersonal Skills: Strong interpersonal skills and the ability to work with pressure and in a high-speed environment.
- technical proficiency: Basic computer skills to use the IT tools and systems.
- Flexibility: Ability for work 24-hour work environment, including night shifts and be able to move to any place as required.
- Service Commitment: Ready for signing Service Level Agreements (SLAs) and to adhere to the Key Performance Indicators (KPIs).
- Education Requirements: Achieving an academic degree of 3 years or graduation in 2025.
- Other Requirements: A valid DigiLocker account as well as an active mobile number that is connected with an Aadhar number is required to use the application.
Job Location
The position is based within Noida, India. Candidates must be willing to moving if necessary.
Application Process
- online selection: The selection and assessment procedure will be conducted via the internet. Candidates shortlisted for selection will be invited to take part.
- The Responsibility for Infrastructure: Candidates need to prepare the infrastructure (e.g. an internet connection that is stable or device) to participate in the online process of selection.
- Notice of Eligibility: This job is only open for Indian citizens.
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Why Join Capgemini Exceller?
This job offers an exciting chance to begin a new profession in IT support for a world market leader in consulting, technology outsourcing, and consulting. The CSG job provides an opportunity to experience cutting-edge tools, AI-driven strategies and a variety of industries, which encourages the development of skills and professional growth. Through joining, applicants help to deliver top-of-the-line customer experiences, while working in a an inclusive, collaborative environment.
Application Guidelines
To apply, applicants must submit their applications before August 17 2025 at 11:59pm. Being part of the hiring process is not a guarantee of selection because shortlisting is at the discretion of Capgemini based on positions available across India. Candidates are advised to prepare fully and be sure to meet all conditions, including having the requirement to have a valid DigiLocker account.