DishTV Off Campus Hiring: An exciting opportunity is waiting anyone who is looking for an enticing, flexible work-from-home position as an Executive in Customer Support. This job is perfect for those who are homemakers, students retired people, VRS candidates, freshers or professionals with solid communication abilities that are fluent in Hindi as well as English. The position entails taking care of inbound calls from customers and allowing you to earn income from your home in the comfort of your own home using the option of a pay-per-call structure.
This position is suited to people with a passion for customer service, well-presented and ready to provide outstanding customer service. With no prior experience this job is an excellent opportunity to enter the field of customer service and allows applicants to demonstrate their abilities to communicate when working from home.
Job Overview
- Location: Remote (Hiring office in Noida)
- Salary: 1-3.25 Lacs P.A.
- Experience: 0-1 Years
- Employment Type: Full-Time, Permanent
- Industry: BPM / BPO
- Department: Customer Success, Service & Operations
- Role Category: Customer Success, Service & Operations
- Education: Graduation Not Required
Roles and Responsibilities
As an Executive in Customer Support principal responsibility is to manage customer service calls efficiently. Key duties include:
- Handling calls from inbound: Answer questions from customers or concerns with professionalism and compassion.
- Offering Solutions: Provide accurate and timely solutions that increase customer satisfaction.
- Maintaining professionalism: Make sure that every interaction is positive and has an friendly manner of conduct.
- Following the guidelines: Respect company procedures to provide consistent and top-quality service.
- Documentation: Document the customer’s interactions in detail to be used for future for future.
The job calls for a customer-centric approach making sure every call provides an enjoyable customer experience.
Desired Candidate Profile
The ideal candidate must possess the following qualities and qualifications:
- Communications Skills: Strong written and verbal written abilities written and spoken in Hindi as well as English to communicate effectively with customers.
- Presentation: Professional and pleasant manner to make positive impressions when making calls.
- technical requirements: You must have an individual desktop or laptop with an unreliable broadband connection to allow remote work.
- Flexibility: Ability to respond to various customer inquiries with ease and patience.
- Fundamental Computer Knowledge: A basic understanding of computers and using the basic programs of software.
There is no prior experience required which makes this a great possibility for students or those moving into support roles for customers. People with a flair for solving problems and a desire for helping others are strongly recommended to apply.
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Perks and Benefits
This job has many advantages those who seek expansion and flexibility:
- Work-from-home Convenience: You can enjoy the convenience of working from home with no needing to commute.
- Per-Call Payment: Earn money according to the number of calls processed, providing a profit-driven.
- Flexible Chance: Ideal for a variety of applicants, including students as well as homemakers and retired people.
- Career Development: Get valuable experience in customer service and open the doors to opportunities for growth in the BPM/BPO sector.
Key Skills
- Communications Skills: Language proficiency in Hindi along with English with confident and clear articulate speech.
- Customer care: Ability to meet your customer’s needs efficiently and professionally.
- Voice Processing: Experienced handling voice-based interactions with customers.
- Customer Service: A commitment to solving problems with customers using empathy and speed.
How to Apply
The interested candidates could begin the process of obtaining this exciting job by applying via this official form. Just fill in the form supplied, and the recruitment team will contact you in a short time to discuss next steps.