Cognizant Hiring Drive 2025: You could begin a thrilling career as a Customer Service Representative that provides outstanding customer service from the comfort of your own home. This entry-level position, located in Kolkata, India, offers the opportunity to contribute to customer satisfaction and your company’s growth. The shifts rotate, and a strong emphasis is placed on customer assistance for customers who speak English. This position is ideal for individuals who enjoy helping others and thrive in a technology-driven workplace. Join our vibrant group that is dedicated to innovation and excellence in customer service.
Overview
- Job Number: 00065339468
- Location: Kolkata, India
- Published: August 29, 2025
- Employment Type: Full-time
- Work Model: Working at home
- Job Category: Technology & Engineering
Key Responsibilities
- Offer exceptional Customer Service: Address customer inquiries promptly and efficiently. to assure the smooth running of your customer service.
- Right Order Management: Manage orders promptly and ensure the accuracy of all data, and that you’re complying with the requirements of your clients.
- Low-cost Communication: Effectively communicate with your customers in an approach that is simple and easy to comprehend, and meet their needs.
- Collaboration within teamwork: Teamwork with co-workers to enhance the service quality and increase customer satisfaction.
- Technical Skills: Utilize databases for customer support and programs effectively to provide a rapid solution.
- Flexible Scheduling: adjusts to changes in the schedule to guarantee uninterrupted service for customers with different time zones.
- Professionally: Maintain a positive and compassionate manner throughout all your interactions in order to build trust and build the relationship.
- Enhancement of Processes: Find opportunities to streamline processes for customer support, and suggest improvements that can be made.
- Complete documentation: keep records of comments and customer interactions with precision that will aid in the continuous improvement of your service.
- Product Knowledge: Keep up-to-date with the most recent products and services so that you are armed with the most current and correct details.
- Troubleshooting: Solutions for customer issues with patience, providing effective solutions that ensure the satisfaction of clients.
- Goals of the Group: Aid in the achievement of the goals of customer service, and help in achieving the goals of the team.
- The sharing of information: Create a supportive environment by sharing your knowledge and best practices with coworkers.
Sutherland Careers 2025: Associate / Sr. Associate Position in Bangalore
Qualifications
- Excellent communication skills: Show proficiency in writing and speaking English to effectively interact professionally with your customers.
- technological abilities: Have basic technological capabilities to navigate customer service tools and programs with ease.
- Attention to Detail: Pay close attention to make sure that your order is processed promptly by ensuring accuracy in the entry process and communication with your customers to ensure the highest standards.
- Flexible Shifts: Be prepared to change shifts in order to meet the requirements of customer service.
- Customer-centric mentality: Focus on providing outstanding customer service at every touchpoint.
- Independent work Ethics: The capability to excel in a remote working environment, while being responsible and efficient.
- Ability to change: Embrace new challenges and adopt a proactive method to learning and growth.
How to Apply
Are you keen to be part of the change as a Customer Service. Fill out your application now to be part of a team that is committed to excellence and continually creating new ideas. Visit the careers site for more information on how to apply directly. Don’t miss your chance to establish a successful career from the convenience of living in Kolkata.
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