MakeMyTrip Off Campus Drive: Are you passionate about traveling and sales? Do you enjoy delivering extraordinary customer experiences? MakeMyTrip is a renowned brand in the world of travel is looking for a committed Airline Expert to join their team in a part-time home-based work. This role offers a thrilling possibility to assist customers in booking flights or other queries and provide an effortless travel experience while also achieving the sales goals. If you are a natural in a fast-paced atmosphere and have a passion in customer service and sales This position is for you!
Job Overview
- Position: Flight Expert
- Employment Type: Part-Time
- Location Work from home
- Industry: Travel and Hospitality
The Flight Expert position at MakeMyTrip is focused on providing top-quality customer service, boosting sales and ensuring satisfaction of customers. This role is suited to those with a mindset of customer-centric with strong communication abilities, and a love for the travel business. The candidates will work remotely, aiding customers in booking flights solving issues, and ensuring high standards of service.
Key Responsibilities
- Airline Bookings: assist customers in booking flights by offering accurate and complete details to facilitate the booking process.
- Customer Resolution of Query: Answer customer queries efficiently and professionally, responding to questions and concerns within the timeframe specified.
- Sales The Goal: to meet monthly sales targets through advertising flight bookings and upselling relevant services to satisfy the needs of customers.
- customer satisfaction: Maintain an excellent Net Promoter Score (NPS) by delivering outstanding service and ensuring that complaints are resolved.
- Relations Management: Develop and maintain solid relations with your customers as well as important accounts to build confidence and trust.
- Operating Adherence: Be sure to follow the operational guidelines and ensure cleanliness in sales to ensure seamless coordination across functional lines.
- Multi-Functional Collaboration: Collaborate closely together with teams within the organization to assure that follow-ups are smooth and improve the efficiency of processes.
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Essential Qualifications
- Education: Any graduate degree.
- Experience: Minimum six months’ experience in sales, travel or in a similar field.
- technical skills: proficient in the use of computers and is familiar with the simple software tools.
- The Language Skill: Fluency both in English in addition to Hindi (both both verbal and written).
- Customer-Centric Methodology: A strong sales background that are focused on providing outstanding customer experiences.
Preferred Skills
- GDS Experience: A good understanding of Global Distribution Systems (GDS) is a benefit.
- Ability to compute: Ability to manage numbers and information effectively.
- Communication Skills: Ability of building relationships, convince and communicate effectively with clients.
- Experience in the industry: Experience in the flight, travel or sales field is highly desired.
- Presenting Skills: Ability to communicate information in a clear and convincing manner to increase sales and improve customer satisfaction.
How to Apply
Are you ready to start your journey with MakeMyTrip? Upload your resume and highlight your experience relevant to the job and why you’re the ideal candidate in this Flight Expert role. Applications are accepted via MakeMyTrip’s official MakeMyTrip Careers portal. Don’t miss the chance to join a top travel agency and improve travelers’ experiences!