Sutherland is seeking a Customer Support – Associate to join their team in Mumbai. This is a full-time position suitable for candidates with any graduate degree and 0–2 years of experience. The role involves providing excellent customer service, handling client queries efficiently, and contributing to a positive customer experience in a dynamic work environment.
About Sutherland Recruitment 2025
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. At Sutherland, we are a leading global business and digital transformation partner. Our services span a diversified range of categories, from Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We work with iconic brands worldwide, and we bring them a unique value proposition through market-leading technology and business process excellence.
Sutherland Recruitment 2025 Details
- Company Name – Sutherland
- Job Role – Customer Support – Associate
- Job Type -Full Time
- Job Location- Mumbai
- Education – Any Graduate
- Career Level – 0 – 2 Years
Job Description For Sutherland Recruitment 2025
- Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat.
- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
Qualifications:
- Good verbal and written communication skills in English.
- Strong customer service mindset with good communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- High school diploma or equivalent and above.
- 0–2 years of experience (freshers welcome!).
Apply Now for Customer Support – Associate Role at Sutherland Recruitment 2025
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FAQs for the Sutherland – Customer Support Associate role:
What is the job role at Sutherland?
The role is for a Customer Support – Associate, responsible for handling customer queries, providing support, and ensuring a positive customer experience.
Where is the job located?
The position is based in Mumbai, India.
What type of employment is offered?
This is a full-time role.