Cognizant New Big Hiring Drive: The professionals in this Customer Service Representative job manage order entry and offer quality support to ensure customer satisfaction. The position operates on rotational shifts, allowing flexibility to people based in Indore who are skilled in English communication and problem-solving.
Key Job Details
- Job Number: 00065339218
- Journey: None required
- Category: Technology & Engineering
- Location: Indore, India
- Employment: Full-time
- Modul: Work from Home
Core Responsibilities for Customer Service Representatives
- Answer customer questions and address issues quickly to ensure that the customer receives positive results.
- Complete orders with precision for speedy processing and delivery.
- Speak clearly both in written and spoken English to ensure total understanding.
- Collaborate with colleagues in order to increase customer satisfaction and service standards.
- Review customer feedback to pinpoint improvements and then implement solutions that are effective.
- Keep track of transactions and interactions to ensure compliance and reference.
- Help in the creation of procedures for customer service that improve efficiency.
- Measure service metrics to reach and surpass performance targets.
- Adjust for rotational shifts while maintaining efficiency when using a remote setup.
- Be up to date on all details of the product to ensure that you have accurate information.
- Engage professionally to establish solid customer relationships.
- Utilise problem-solving strategies to tackle difficult situations.
- Encourage brand loyalty through exceptional customer experiences.
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Required Qualifications for the Position
- Advanced English abilities in both speaking and writing.
- Experience on customer-service practices as well as the process of entry for orders.
- Excellent problem-solving skills for issue resolution.
- Flexibility to rotate shifts and remote work.
- Attention to detail is a must on all order-related tasks.
- Focus on the customer in all interactions.
- Experience with customer service before hiring is beneficial, although training is helpful for newcomers.
Essential Certifications
- Customer Service Certification
- English Language Proficiency Certification
Secure This Work-from-Home Customer Service Position Today
Apply now for job #00065339218 to be part of a dynamic remote team that is focused on the highest quality of order entry and customer satisfaction. Flexible shifts, no travel and full-time stability await those who are qualified in Indore.