Cognizant Hiring Drive 2025: Provide excellent customer service within the domain of claims as a PE-Customer Service HR. The full-time job is focused on solving customer issues in a professional, efficient and sensitive manner, as well as operating in a hybrid mode that includes shifts that are night shifts. This position provides a valuable exposure to operations for customers as well as service excellence and cross-functional collaboration. In this capacity, the contributions improve customer satisfaction and help the mission of the company to provide excellent service.
The success of this job depends on good communication, swift solving of problems, attention to detail, as well as proficiency in using customer service tools. People who thrive in high-speed environments and love the process of improving through feedback analysis can expect a steady career path. Training assistance, knowledge sharing and involvement in new initiatives for service enable continuous learning that is aligned with industry-leading practices.
Work Model and Role Details
- Job Title: PE-Customer Service HC (Claims)
- Job Number: 00065963564
- Employment Type: Full-time
- Job Category: Technology & Engineering
- Location: Pune, India
Key Responsibilities
- Respond to customer queries regarding claims with precision and professionalism.
- Quickly resolve issues to ensure excellent customer satisfaction and speedy resolution.
- Update the claimant on claims status and provide specific expectations for next steps.
- Utilise your technical knowledge to manage the CRM and customer service tools effectively.
- Keep detailed records of transactions, interactions and follow-ups.
- Examine customer feedback to identify service problems and areas for improvement.
- Work closely with team members to improve the level of service and enhance the experience.
- Check for compliance with company policies and regulations of the industry.
- Help with the implementation of new initiatives in customer service and process improvements.
- Engage in ongoing training sessions to stay abreast of developments and best practices.
- Contribute to the positive sharing of knowledge team.
- Coordinate with other departments to ensure seamless claims resolution.
Cognizant New Big Hiring Drive – Customer Service Representative Role
Required Qualifications
- Strong written and verbal communication abilities for clear, understanding interactions with customers.
- Experienced in problem-solving skills and a commitment to customer issues.
- A keen eye for detail to ensure exact documentation and regulatory compliance.
- Flexibility in the rapid-paced hybrid workplace and shifting priorities.
- Expertise with software for customer service CRM platforms, as well as ticketing tools.
- A basic understanding of the claims process and procedures.
- Willingness to work evening shifts to satisfy customer requirements regardless of time zone.
Certification
- Certified Customer Service Professional (CCSP) — Required.
How to Apply
Send a resume that is updated, highlighting experiences in customer service within the area of claims, as well as experience with CRM tools and night shift availability and CCSP certification. Provide concise examples of how you have solved complicated customer issues, enhancing processes by incorporating feedback, and ensuring high-quality documentation. Candidates who meet the above requirements and who are ready for an evening shift, a hybrid schedule in Pune, are invited to apply quickly.