Amazon New Hiring: Join a team of experts dedicated to providing exceptional customer service in a dynamic world. This position as a virtual Customer Support Associate and Work-from-Office gives you the chance to contribute to customer satisfaction by responding to queries or concerns and ensuring that customers are satisfied. The job is located within Uttar Pradesh, Delhi, Punjab or Chandigarh. The job combines the versatility of remote working and the possibility of collaboration in the office and provides a great equilibrium for those who are driven and committed to customer service.
Role Overview
- Job ID: 250120161
- Location: Uttar Pradesh, Delhi, Punjab, Chandigarh, India
- Job Type: Contractual
As an Associate in Customer Support, your primary responsibility is to be the primary point of contact for customers and answer questions via chat, phone or email. The tasks range from responding to questions regarding orders and products to resolving problems with payments, as well as guiding clients through site navigation. Making use of a variety of different tools and techniques, employees seek solutions, resolve issues, and efficiently communicate to ensure that every interaction with customers is pleasant. This job requires flexibility, rapid thinking, speed of thought, and a dedication to excellence in a highly energised work environment.
Key Responsibilities
- Respond quickly to customer queries via multiple channels, such as email, phone, or live chat.
- Investigate and resolve issues with payment, orders, or information about the product.
- Give clear, precise and helpful guidance to improve customer service.
- Utilise within internal tools and systems to provide effective solutions.
- Keep a focus on the customer and ensure satisfaction on every interaction.
- Be flexible to changing processes and be open to learning new techniques.
Mouser Electronics Off Campus Drive 2025 | UI Developer
Qualifications and Requirements
To succeed in this job, applicants must meet the following requirements:
- Minimum age: 18 Years Old.
- Eligibility: Legal rights to be employed in India.
- Communicative Skills: Fluency in English, oral and written, to communicate effectively with customers.
- Accessibility: Flexibility to work shifts that rotate, such as the early hours of the morning, later nights, weekend, night shifts, and overtime when required, during working hours that run from Monday to Sunday.
- The Work Environment: It is a quiet, free, unobstructed workspace with an office chair and desk to work from home.
- Tech Requirements: An internet connection that is reliable and has at least 100MB of download speed and 20MB upload speed with a high-speed Ethernet connection (Wi-Fi is not supported).
How to Apply
Are you ready to make a difference in customer care? Apply today for the job ID 250120161 via the Apply Link on the company’s official portal. Make sure to submit a resume, and that all the eligibility requirements are met.