Customer Service Representative Jobs: Wikasta Business and Technical Solutions Pvt. Ltd. is seeking dedicated Customer Service Representatives for remote positions. These positions are focused on providing excellent customer service via phone or email, as well as chat channels. The ideal candidates are adept in fast-paced environments, solving issues efficiently while maintaining the highest standards of service.
Key Responsibilities
- Answer customer questions via email, phone and live chat systems.
- Provide accurate information and resolve problems quickly to improve satisfaction.
- Record all interactions and any important follow-up actions accurately.
- Collaboration with internal teams ensures that resolutions are seamless.
- Set high standards for customer service excellence every day.
Essential Requirements
- Education: The requirements are 10th, 12th pass, Diploma or a Graduate in any discipline.
- Excellent written and verbal communication capabilities.
- Excellent interpersonal skills and quick decision-making.
- A familiarity with working with MS Office tools, including Excel and Word.
- The availability for work week days of 6 days is available.
- Flexible day shifts available from 8 am to 10 pm.
- Personal laptop with webcam and reliable internet to perform remote customer service positions in India.
Candidates who meet the requirements for Customer Service Representative positions should apply immediately. Remote-based setups make these support jobs available across the country, including high-demand regions like Lucknow and Uttar Pradesh. Experience a variety of dynamic customer support positions with the potential to grow.