eClerx Off Campus Hiring: This position requires handling international voice process Operations, handling outbound and inbound calls from customers in other countries, resolving issues, and providing top-quality customer service in a fast-paced environment.
Key Responsibilities
- Check out detailed notes from customer service and account statuses with diagnostic tools.
- Find and fix customer issues effectively by taking the appropriate troubleshooting steps.
- Deal with technical issues relating to customer support, including cables and web technology.
- Engage clients in clear communication, keep a close eye on interaction loops and take notes when necessary.
- Update statuses are accurately displayed in client-specific systems and internal tools.
- Maintain high-quality standards, be in compliance with Service standard agreements (SLAs) and ensure that you meet the expectations of customers promptly.
- Collaborate with team members to accomplish tasks within the specified timeframes while maintaining superior service levels.
- Make sure you highlight improvement opportunities and issues to the relevant stakeholders.
Minimum Qualifications
- graduate (fresher or less experienced) OR undergraduate with at least one year of relevant work experience.
- Effective communication and interpersonal abilities In English to facilitate International customer relations.
- Fast learner who can absorb knowledge quickly.
- Professional behaviour in conduct, manner, behaviour, appearance and in communication.
- Basic understanding of web technology, as well as internet/cable setups.
- A high degree of reliability in time, attendance, and time adherence.
- Flexible working hours to work 24/7, even evening shifts.
- There are no conflicts in commitments like tuition fees or part-time classes that can affect your performance.
Preferred Qualifications
- Basic understanding of Microsoft Excel.
- Experience in troubleshooting or the customer support process.
- The ability to analyse data and choose the best solution.
- Great documentation skills for precise recording.
This position is perfect for candidates looking for an opportunity in the international voice process, customer care voice operations and BPO Voice assistance within Chandigarh. Professionals with a neutral accent, crisp voice, and a positive approach thrive in this setting.
Apply today to be considered for the analyst international voice customer operations chance in Chandigarh to become part of a system that is committed to providing exceptional service.