Emmes Group is hiring for the position of Associate IT Operations Administrator at its Bengaluru location. This is a full-time opportunity designed for fresh graduates or candidates with up to 1 year of experience. Applicants should hold a BE or B.Tech degree in a relevant field. The role involves assisting in the maintenance and support of IT infrastructure, ensuring smooth system operations, and helping with troubleshooting technical issues. This position provides a great opportunity for entry-level professionals to build a strong foundation in IT operations and system administration within a dynamic work environment.
About Emmes Careers 2025
For over 40 years, our team of 1,000+ experienced professionals have provided the full range of Contract Research Organization expertise necessary to conduct clinical research with a firm scientific basis that is fully compliant with national and international regulatory guidelines. With offices throughout the US, Europe, Canada, and India, Emmes supports the advancement of global public health and biopharmaceutical innovation through disciplined science, rigorous research, fact-based decision-making, and operational excellence.
Emmes Careers 2025 Details
- Company Name – Emmes Group
- Job Role – Associate IT Operations Administrator
- Job Type – Full Time
- Job Location – Bengaluru
- Education – BE/ B.Tech
- Career Level – 0 – 1 Years
Job Description For Emmes Careers 2025
- Perform user onboarding and offboarding processes, including account creation, access provisioning, laptop setup, and IT orientation.
- Configure devices such as laptops, mobiles, and iPads for end users.
- Be the first point of contact for IT support via email, calls, and ticketing systems.
- Provide remote IT support to users to ensure timely resolution of issues.
- Assist users with password resets, account lockouts, Multi-Factor Authentication (MFA), and related access issues.
- Troubleshoot access and permissions-related issues.
- Troubleshoot hardware, network, and application issues, ensuring timely resolution.
- Troubleshoot application-related issues and escalate to Level 2 support, product team, or manager as required.
- Support the testing, troubleshooting, and deployment of new applications.
Qualifications For Emmes Careers 2025
- Basic knowledge of operating systems (Windows, Linux, Mac) and networking fundamentals.
- Familiarity with cloud technologies and services.
- Understanding of enterprise applications, databases, and IT security concepts.
- Experience or willingness to learn Microsoft 365, Active Directory, AAD and Intune administration.
- Managing applications access and providing support via mobile devices (Android, iPhone, iPad).
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to provide IT support via multiple channels (face-to-face, email, ticketing systems and remote).
- Strong verbal and written communication skills.
- Excellent collaboration and teamwork skills.
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FAQs for the Associate IT Operations Administrator role at Emmes Group:
What is the job role of an Associate IT Operations Administrator at Emmes Group?
The role involves managing and supporting IT systems, monitoring network performance, troubleshooting issues, and assisting with system updates and maintenance.
What qualifications are required for this position?
Candidates should possess a BE or B.Tech degree in Information Technology, Computer Science, or a related field.
How much experience is needed to apply?
This role is suitable for freshers or candidates with up to 1 year of experience in IT operations or related areas.