Ensetu New Hiring: Start your rewarding career as Customer Success Associate for Ensetu Solution Pvt. Ltd., Pune. This office job offers huge growth opportunities in the fast-growing insurance industry, drawing newcomers as well as experienced professionals who are enthused about sales and customer service quality.
Role Overview
Customer Success Associates at Ensetu Solutions Pvt. Ltd. are essential to play a role in helping customers navigate the various options for insurance, making sure that everyone receives a specialized service that is tailored to meet their specific needs. This role is built from the capability to comprehend the needs of customers and offer policies that ensure motor, health, or life insurance efficiently.
Core Responsibilities
- Make outbound calls to potential customers and leads, beginning engaging conversations that encourage engagement.
- Provide information on insurance products, including Motor, Health and Life Insurance. Matching the options to specific client needs.
- Examine the needs of customers through calls, and provide personalized guidance for the right policy selection.
- Get the highest level of customer satisfaction by offering respectful customer service that is solution-oriented throughout each contact.
- Keep accurate and up-to-date logs of interactions with customers and ensure the compliance of established quality call standards.
- Maintain the highest standards of integrity of service and adherence throughout the sale process.
Desired Skills
- The ability to speak at least English as well as Hindi is a must; other languages like Malayalam, Tamil, Kannada, Telugu, Assamese, Bengali, Oriya, or Gujarati can provide a distinct advantage.
- Outstanding customer-handling skills, demonstrating compassion and flexibility in conversations.
- A natural talent to sell, supported by a persuasive and effective communication.
- Expertise in identifying needs of the customer and recommending appropriate insurance products.
- Proficient in maintaining precise and concise documentation.
Eligibility Criteria
- The completion of any discipline is mandatory.
- Freshers as well as experienced professionals are invited to apply.
- Previous exposure to Telesales or insurance roles is preferred and will be reflected in the selection process.
- Experience in the insurance domain is considered to be an additional advantage.
Application Process
People who are interested in furthering their career opportunities for advancement as Customer Success Associates at Ensetu Solutions Pvt. Ltd. located in Pune are able to apply directly on the official portal for career opportunities.