House of EdTech Hiring 2025: House of EdTech, a initiative of IIT Kharagpur alumni Aditya Goenka and Aditya Kachave is one of the most innovative edtech companies in India that are changing the way professionals learn and develop. The organization has reinvented the concept of education through providing innovative practical, effective, and transformative learning experiences. More than five million professional have benefitted from its educational programs, and an annual recurring income that exceeds more than Rs. 250 crore, and a staff that exceeds 700 employees distributed across more than 10 locations in India.
The company’s focus extends to contemporary learning fields, which include Artificial Intelligence tools, Stock Market trading, Personal Finance, Data Science along with Business Productivity. A new stage of growth is developing with an expansion into the field of AI-powered trading as well as quantitative research by combining strategy and technology to change the way financial decision-making is made for both professionals and students.
Position Overview
- Job Title: Customer Support Executive
- Company: House of EdTech (Goenka Kachave LLP)
- Location: Kolkata, India
- Work Type: In-Office
The position of Customer Support Executive is designed for people who are passionate in helping students and ensuring an enjoyable learning experience. The job involves direct interaction with learners, answering questions and ensuring that every interaction is professional and demonstrates empathy. People who are enthusiastic about helping others and thrive in dynamic environments and possess strong communications skills will find this position extremely satisfying.
Key Responsibilities
- Contact Support: Handle outbound or inbound phone calls. and address questions from learners quickly and efficiently.
- Solution-focused: Recognize the customer’s concerns find practical solutions and escalate issues that are not resolved to appropriate departments as needed.
- Help for Students: Help learners navigate the course, gain access to materials and make use of online learning tools efficiently.
- Active Engaging and Listening: Make real connections with learners by paying attention to their responses, listening with care, and making sure that you are satisfied during the course of interaction.
- Enhancing the Process: Spot recurring issues and suggest improvements to help improve the experience of learners.
- Group Collaboration: Collaborate closely the product and technical teams to improve processes and ensure the highest level of customer service.
Required Skills and Qualifications
- Educational Qualifications: A bachelor’s degree in any discipline is preferable.
- Communications Skills: Written and oral communication skills both in English as well as Hindi.
- Customer Priority: A natural inclination to aid others, and a solution-oriented attitude in all interactions.
- Technical Knowledge: Comfortable using digital tools, CRM systems as well as online platforms for learning.
- Empathy and Patience: Ability to handle problems with a calm and empathy.
- Previous experience: A minimum of 0 to 3 years’ experience at the call support, customer service or role is acceptable. Anyone who is enthusiastic and professional are encouraged to apply.
Application Details
To be considered for the role of Customer Support Executive in the House of EdTech, candidates must prepare a resume that is current with relevant experience in communications as well as educational information, as well as any involvement in customer service positions. Candidates who are shortlisted will be subject to an interview that will be focused on evaluating proficiency in language, problem-solving abilities and a sense of customer-centricity.