Neelam Off Campus Drive: Customer Service Representative job openings are available to individuals motivated to work in full-time customer service. This position will handle customers’ inquiries via email, phone, and chat, while ensuring timely resolutions and pleasant interactions.
Key Responsibilities
- Offer exceptional customer service via email, phone, and chat channels.
- Help customers resolve their complaints and questions promptly and efficiently.
- Establish and maintain positive relationships with your customers.
- Transform customer transactions and orders with precision.
- Determine issues that need to be escalated and relay them to the appropriate team.
- Help create a productive and positive team environment.
- Be informed of company policy and procedure.
- Be sure to follow all security and safety procedures.
Requirements
- A diploma from high school or similar qualifications.
- New students should be encouraged to apply.
- Excellent interpersonal and communication abilities.
- A strong capacity for problem-solving and decision-making.
- Ability to work on their own or as part of a team.
- Proficiency in Microsoft Office Suite.
- Experience with CRM software is an advantage.
Salary and Benefits
- A salary of Rs. 2,40,000 to Rs. 2,60,000.
- Competitive compensation plan.
- Opportunities to develop and grow professionally.
- Positive and supportive work environment.
Work Schedule
- 5 days of work per week.
- Full-time office-based role.
People who are highly motivated and focused on the satisfaction of customers should think about the Customer Service Representative position. This role is for entry-level candidates who have excellent communication skills and want to begin the journey to a career in customer service.