Off-Campus Hiring: Vision Plus Security Control Pvt Ltd invites applications for the job of Customer Service Representative in Vadodara. This job is focused on providing outstanding support to the retail store’s operations, customer service, and customer satisfaction environments. Candidates will have the possibility to manage interactions with customers and contribute to the team’s objectives for performance.
Key Responsibilities
- Answer calls, emails, and chat messages from customers who require assistance.
- Give precise details about the products and services, billing queries and account details.
- Respond to customer complaints with effective troubleshooting and appropriate escalation processes.
- Make sure that every interaction is recorded accurately in software for CRM or even call monitoring platforms.
- Maintain professionalism and a sense of empathy during every interaction with customers.
- Attain individual and team goals such as call resolution rates, average response times and metrics for customer satisfaction.
- Stay current with the company’s guidelines, procedures, promotions, deals, and new product launches.
- Collaborate with other departments to resolve complicated or special cases.
- Participate in training courses and provide input on process improvements.
Required Skills and Qualifications
Technical Skills (Hard Skills):
- Experience with CRM platforms like Salesforce, Zendesk, or Freshdesk.
- A high level of accuracy in typing and data entry skills.
- Rapid ability to learn and retain knowledge about products as well as policy details.
- Basic understanding of troubleshooting technical or service problems.
- Ability to manage multiple line phones or chat sessions concurrently.
Interpersonal Skills (Soft Skills):
- Excellent communication in writing and speech with professionalism and clarity. way.
- Active listening that is strong and real empathy for customer needs.
- Resilience and calmness when dealing with pressure situations.
- Effective methods of de-escalation and conflict resolution.
- Excellent time management and multitasking capabilities in a hectic environment.
Education: High school diploma and a graduation (any field).
Preferred Qualifications:
- Bilingual proficiency is available in Gujarati, Marathi, Sindhi, Rajasthani, or Konkani (in addition to Hindi/English).
- Experience with high-volume customer service or call centre tasks.
- Experience in supporting customers in industries like healthcare, telecoms, and financial services or healthcare.
Additional Details
- Salary Band: Rs. 2,40,000 – Rs. 2,50,000 per year.
- Job Type: In-office position in Vadodara.
- Shift: Full-time schedule.
This job is suited to individuals who are looking for a steady job in customer service and the chance to build abilities in a team setting. Candidates from Vadodara and its surrounding areas are welcome.
Make an application now for the position of Customer Service Representative for Vadodara in Vision Plus Security Control Pvt Ltd.