Salesforce Hiring Drive: This job is focused on ensuring quality data within resource management systems in the AI age. Data that is accurate and reliable supports efficient business decisions regarding capacities and demand. This helps in efficient allocation of resources, shorter time to staffing, and improved deployment of talent across different projects.
Job Overview
- Location: Bangalore, Hyderabad
- Job Type: Full-Time
- Job ID: JR332883
Operations Associate Analyst acts as a steward of quality data to ensure consistency in the processes of managing resources. This helps ensure that the information is reliable for the resource manager and allows them to function more efficiently.
Key Responsibilities
- Monitor utilisation to ensure accurate capacity information, limit the amount of unassigned time (bench time) and prevent overloading that can lead to burnout.
- Manage capacity by regularly synchronising with project managers regarding team availability. Assign extensions to projects that are nearing their end dates, or mark resources available to take on new opportunities.
- Collaboration with other teams of project delivery and resource managers to determine problems with the process and escalate as required.
- Produce weekly status reports that highlight inactive assignments, expired opportunities or any other discrepancies in data to help leaders make informed decisions.
- Find and fix “ghost assignments” (resources linked to unfinished projects) as well as “expired assignments” (resources still tied to completed projects).
- Maintain the data hygiene of Salesforce PSA through:
- Administration and data entry in high volume to track each project, person and hour.
- Reconciliation of assignments as well as the cleanup from inactive (“zombie”) possibilities.
- Standardisation of name conventions as well as entry rules.
- Monthly audits to align the records of the system with the actual project requirements.
- Utilise systems thinking to comprehend the ways that opportunity stages affect the assignment of resources.
- Improve your performance by identifying the signs that indicate bottlenecks.
Required Skills and Experience
- Between 12 and 24 months of professional experience.
- Professionally communicate across different levels, secure information from senior stakeholders and keep efficiency up without creating delays.
- Ability to influence leaders and peers while ensuring the standards of data integrity and protocol conformity.
- Effective collaboration skills to establish cross-functional connections and manage team activities.
- An active problem-solving approach with a strong focus on the accuracy of data as well as process optimisation.
- Experienced with complex administration tasks, with high volumes of work and a desire to maintain accurate, clean data.
- Understanding of concepts in resource management and their effect on the organisation’s scaling and the ability to innovate.
The job will suit candidates who appreciate precision in the handling of data and love helping to streamline operations that aid in the recruitment of talent and business expansion. Applications are welcome from applicants from the Bangalore and Hyderabad areas.