Tech Mahindra Hiring Drive: An exciting opportunity is available to freshers and professionals in the early stages of their careers who want to work at Tech Mahindra Kolkata in a Work-from-home Voice Process role. This job focuses on handling customer service for e-commerce and provides a chance to show off outstanding communication skills when working remotely. Candidates who have strong English and Hindi proficiency and a knack for keeping customers happy and the capability to perform well in a high-speed working environment are encouraged to apply. This job posting outlines the requirements for the position and application procedure for those who are joining immediately.
Job Description
- Role: Customer Retention – Voice/Blended
- Location: Remote (Work-from-Home)Experience: 0-1 Years
- Salary: 1.75-2 Lacs P.A.
- Hiring Office: Kolkata, West Bengal
- Job Type: Full-Time, Permanent (Initial 3-Month Contract)
- Industry: BPM/BPO
- Department: Customer Success, Service & Operations
This job entails managing customer interactions on an online platform, as well as guaranteeing customer satisfaction by effective communication and solving problems. It is responsible for responding to queries from customers as well as resolving problems, and keeping customers with excellent customer service. The job requires managing blended and voice-based customer interactions, while maintaining professionalism and providing prompt solutions.
Key duties include:
- Contacting customers through voice calls to offer support and solve problems.
- Ensures that customers are satisfied by answering questions with clarity and understanding.
- Recording in detail customer interactions.
- Performance metrics that measure quality and efficacy.
- Collaboration together with our team members to guarantee smooth service delivery.
The job begins with a 3 month contract and the possibility of permanent employment based on the level of performance.
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Eligibility Criteria
Experience
- Experience ranging from 0 to 1 year. Anyone with excellent communication skills are encouraged to apply.
Education
- No formal education is required. Candidates who have a good knowledge in English and Hindi may apply.
Key Skills
- fluent communication: Outstanding verbal communication skills both in English along with Hindi to communicate with customers efficiently.
- Type Proficiency: Minimum speed of typing that is 25 words per minute (WPM) at 90% precision during two minutes of test.
- Customer-Centric Method: Ability to deal with customer inquiries with professionalism and patience.
- Technical Skills: Basic computer functions and troubleshooting.
System Requirements
To ensure a smooth remote experience Candidates must be able to:
- A computer with an i5 processor and at minimum 10GB of RAM.
- Stable Wi-Fi that is backed by an adequate power backup.
- Noise-cancelling headset that has an USB connector for clear communications.
Interview Process
The process of selection is designed to test interpersonal skills, personality and technical ability. It comprises:
- HR Round: A discussion to assess abilities to communicate, motivation, and suitability for the job.
- Psychometric Testing: A test to measure problem-solving skills and the behavioral characteristics.
- Verant 4 test: A test for language proficiency that measures proficiency in English.
- client round: Final interview to evaluate the alignment with expectations of the client and job specifications.
Candidates who pass all the stages and meet the required criteria can be admitted immediately.
Application Process
Candidates who are interested should apply as soon as they can because it is an instant job for a new joiner. To apply:
- Send resumes to ts00686545@techmahindra.com.
- Mention the job description (Customer Retention Voice or Blended) within the subject of your email.
Tech Mahindra Hiring Drive 2025 – Apply Link
Make sure that your resume highlights pertinent abilities, like proficiency both in English and Hindi as well as typing speed as well as any previous customer service experiences. Candidates should confirm that their systems meet the technical requirements prior to applying.