Tech Mahindra Off Campus Hiring: Tech Mahindra, an international leader in IT services and consulting, invites applications for Service Desk Engineer roles (L1 and L2 Support) at a mega walk-in pressure in Noida. This opportunity suits candidates captivated with providing exceptional IT aid, troubleshooting technical problems, and ensuring seamless patron studies. Freshers with a technical heritage and experienced professionals with provider tables or technical help information are recommended to use.
Key Responsibilities
- End-User Support: Handle IT run-fix requests from clients via more than one channel, including phone, e-mail, and chat, making sure to provide well-timed and powerful resolutions.
- Issue Resolution: Provide first-line help table support, resolving primary Level 1 and select Level 2 technical issues remotely, inclusive of software troubleshooting and hardware diagnostics.
- Escalation Management: Identify complex troubles requiring superior help and escalate them to specialised teams while keeping clear communication with customers.
- Documentation: Log and song troubles as it should be in ticketing systems to ensure green observe-up and determination.
- Customer Service Excellence: Deliver fantastic help with a focus on consumer pleasure, adhering to service level agreements (SLAs).
- Continuous Improvement: Stay updated on new technologies and approaches to beautify, help performance, and people revel in.
Candidate Requirements
Must-Have Qualifications
- Educational Background: Graduate B.Tech, B.Sc, M.Sc preferred.
- Experience:
- Freshers with a technical diploma are welcome.
- Candidates with prior experience in provider table, technical assistant, or IT helpdesk roles are favoured.
- Language Proficiency: C1-level talent in English (robust verbal and written exchange skills).
- Technical Skills: Basic expertise in IT hardware, software, and troubleshooting methodologies. Familiarity with operating structures, Windows, macOS and commonplace programs is a plus.
- Availability: Willingness to work in rotational shifts, five days a week, with rotational offs.
Preferred Skills
- Ability to multitask and prioritise in high-stress surroundings.
- Strong problem-solving skills with a proactive technique for addressing technical challenges.
- Excellent interpersonal competencies to have interaction with numerous clients and internal groups.
- Knowledge of ITIL approaches or certifications is an advantage, but not mandatory.
Why Join This Opportunity?
This position offers a threat to kickstart or strengthen a career in IT assistance with a globally recognised enterprise. Key advantages consist of:
- Work-Life Balance: Benefit from a five-day workweek with rotational shifts and offs.
- Transportation Support: Available both-aspect cab facilities for handy commuting.
- Inclusive Culture: Join a team that values collaboration, innovation, and consumer satisfaction.
Application Process
Eligible applicants can immediately put up their resume to sanskar.pal1@techmahindra.com for pre-registration. Shortlisted applicants will go through a screening process, including technical and HR interviews, for the duration of the stroll-in event.