Wipro Walk-In Recruitment: Wipro is holding a walk-in interview for the Backoffice Associate – US HR Operations role at its Airoli, Mumbai office. The job is for freshers and those with up to 2 years of experience. The interview will happen on 29th and 30th July, from 10:30 AM to 12:00 PM, at Gigaplex Building 3, 3rd Floor, Airoli West, near Patni Ground. Anyone with a graduate degree in any field can apply. The job is part of Wipro’s HR operations for US-based clients. Interested candidates should bring their updated resume and required documents. For more details, you can contact Pooja Shirke.
Overview of Wipro Walk-In Recruitment
- Company : Wipro (Walk-In)
- Role : International Voice Process, Associate Backoffice
- Qualification : Any Graduate & B.Sc, B.A, BBA/BMS, B.Com , M.Com, MA, MBA/PGDM, PG Diploma
- Experience Required: 0 – 4 years
- Location: Noida, Airoli
Roles & Responsibilities For International Voice Process
- Maintain internal and client level delivery quality on calls, chats and email conversations.
- Adhere to customer service attendance and accountability policies.
- Execute issue / query resolution and ensure proper documentation and follow-up.
- Identify, share and support operational improvements.
- Customer service through calls.
- Ensure timely and accurate service delivery at defined productivity levels.
- Build client and domain knowledge to be able to deliver resolution in the first conversation.
- Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
Roles & Responsibilities For Associate Backoffice
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
Why Choose Wipro?
Wipro is seen as a great place where careers can be started or grown. Walk-in interviews are being held in Airoli and Noida for voice process and backoffice roles. A strong support system is provided to employees, along with growth opportunities and a friendly work environment. Whether you are a fresher or experienced, proper training, job security, and career growth will be offered. This opportunity should be taken to begin a stable and successful career with Wipro.
About Wipro Company
Wipro is a big company from India. IT services, advice, and business support are given by Wipro to other companies. Work is done in more than 60 countries. Banks, hospitals, shops, and factories are helped by Wipro. Smart technology like AI, cloud, and cybersecurity is used by the company. Nature is cared for, employees are supported, and everyone is treated equally. Wipro is trusted by many people and is known as a good place to work.
Wipro Walk-In Drive – International Voice Process – Noida
| Details | Information |
| Experience Required | 0 – 4 Years |
| Qualification | Any Graduate |
| Interview Date & Time | 29th July , 11:00 AM – 2:00 PM |
| Venue | Wipro, Tech Boulevard, Sector 127, Noida |
| Contact Person | Yatharth Srivastava |
Wipro Walk-In Drive – Associate Backoffice (US HR Operations) – Airoli, Mumbai
| Details | Information |
| Experience Required | 0 – 2 Years |
| Qualification | Any Graduate & B.Sc, B.A, BBA/BMS, B.Com , M.Com, MA, MBA/PGDM, PG Diploma |
| Interview Dates & Time | 29th July – 30th July, 10:30 AM – 12:00 PM |
| Venue | Gigaplex Building 3, 3rd Floor, Airoli West, near Patni Ground, Airoli – 400708 |
| Contact Person | Pooja Shirke |
FAQs – Wipro Walk-In Interview (Backoffice – US HR Operations)
Who can apply for this role?
Candidates with 0–2 years of experience and a graduate degree (any specialization) can apply. Freshers are also welcome.
What is the job location?
The job is based in Airoli, Mumbai and covers nearby areas like Thane, Dombivli, Ambernath, and Ulhasnagar.
What is the interview date and time?
Walk-in interviews will be held on 29th & 30th July, from 10:30 AM to 12:00 PM.