Concentrix Biggest Pan-India Mass Hiring: Apply now to be considered for the Customer Service Representative and Content Moderator jobs in India. These positions offer steady opportunities in the BPO sector with competitive salary packages and potential for growth for candidates who are graduates or have no more than 0 – 1 year of work experience.
Job Overview
The full-time job is focused on providing excellent customer service as well as handling the task of reviewing content. The candidates selected will deal with the inbound queries of customers, address issues quickly, and maintain the highest levels of satisfaction. In the position of Content Moderator, duties include reviewing content created by users, including images, text and videos, in order to ensure that they are up to the standards of the platform.
Key Responsibilities
- In line with contractual KPIs, provide timely and accurate solutions to customer questions.
- Make clear the customer’s requirements by using effective probes and active listening.
- Build empathy while establishing positive relationships with customers through interactions.
- Meet customers professionally and professionally by following normal procedures.
- Keep abreast of products and services.
- All interactions must be documented accurately in the call tracker database.
- Provide suitable solutions and other pertinent services if appropriate
- Participate in training sessions to improve performance and enhance customer satisfaction
- Discuss complex issues with senior team members when necessary
- Review content reported as violating policy, that include extremism, violence, pornography, graphic material and other policy violations
NOTE for the Content Moderator role: The job requires exposure to sensitive and explicit content. Candidates must remain focused on their profession when evaluating content against the guidelines of service.
Candidate Requirements
- Undergraduate or graduate in any discipline
- From 0 to 3 years of related experience working in the field of customer services or content moderation
- Written and verbal communication capabilities in English
- Excellent computer navigation and proficiency on PC
- Ability to multitask in a hectic and high-volume environment
- Professional and patient manner in all interactions with customers
- Flexibility to work in shifts that rotate
- A keen eye for detail and problem-solving skills
- The capability to work as an individual or in a team
Skills Preferred
- Previous BPO background or service background
- Expertise in dealing with complex customer questions independently
- Expertise with decision-support tools as well as databases
How to Apply
Candidates who are intereste should submit an updated resume with relevant skills and experiences. Only those who are shortlisted will be contacted for additional rounds of assessment, which may include an interview.
This is a great opportunity for people seeking top-paying customer service positions as well as career opportunities in content moderation across India. Apply now to take the next step in your career path.
Concentrix – Customer Service Representative Jobs Hiring Link
- Role: Customer Service Representative
- Experience: 0–3 Years
- Batch: 2022–2026
| Location | Apply Link |
|---|---|
| Thane | Apply Here |
| Visakhapatnam | Apply Here |
| Vadodara, India | Apply Here |
| Varanasi, India | Apply Here |
| Ranchi, India | Apply Here |
| Pune, India | Apply Here |
| Noida, India | Apply Here |
| Mumbai, India | Apply Here |
| Kolkata, India | Apply Here |
| Hyderabad, India | Apply Here |